Xajee FAQ — your
All your questions answered here

No. Under Xajee's rules, each person is allowed only one account. If multiple accounts are detected, all of them may be closed and any remaining balance may be forfeited. This policy is strictly enforced to ensure fair play.

On the login page, click "Forgot Password?" Enter your registered mobile number or email and an OTP code will be sent to you. Use that code to set a new password. The whole process takes under 5 minutes.

KYC (Know Your Customer) verification secures your account and helps prevent fraud. Completing KYC is mandatory before making any withdrawals. Required documents:

• A clear photo of your National ID (NID) or passport
• Selfie (holding your ID)
• Proof of current address (if required)

Verification is typically completed within 24 hours.

If your account is suspended, contact our support team via live chat or email. They will explain the reason and the steps to resolve it. In most cases, accounts are reactivated after completing additional verification.

Yes, you can update your email, mobile number, and contact address from Account Settings. However, to change your name or date of birth, you'll need to contact our support team and submit supporting documentation.

Xajee supports all popular payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: All major banks
• Cryptocurrency: USDT, BTC (selected methods)

The minimum deposit amount is BDT 500 and the minimum withdrawal amount is BDT 1,000.

Deposits via bKash, Nagad, and Rocket typically take Instant — in most cases credited to your wallet within 2-5 minutes. Bank transfers may take 1-3 hours on business days. If there's an unexpected delay, let us know via live chat.

Withdrawals are typically processed within 24–48 hours of submission. Accounts with completed KYC verification are processed faster. Some delays may occur on weekends and public holidays.

Xajee does not charge any deposit or withdrawal fees. However, your bank or mobile banking provider may apply their own transaction fees. Check your payment provider's fee schedule before making a deposit.

If your withdrawal has been pending for more than 48 hours, contact our support team via live chat or email with your transaction ID. Common reasons include incomplete KYC or unmet bonus wagering requirements.

A welcome bonus is automatically credited when you open a new account and make your first deposit. Bonus amounts and terms may change, so check the promotions page for the latest details. Please read the terms and conditions carefully before claiming any bonus.

Wagering requirements mean you must place a set number of bets before withdrawing bonus funds. For example, a 30x wagering requirement on a BDT 500 bonus means you need to wager BDT 15,000 in total. Slots generally count as 100% toward wagering, while Live Casino games may count differently.

Once received, free spins activate automatically when you open the designated slots game. Winnings from free spins are typically added to your bonus balance and require a specific wagering amount to be completed. Make sure to use them before they expire.

Yes, Xajee's referral program lets you earn bonuses by inviting friends. You can find your referral link in your account dashboard. When a friend makes their first deposit, both of you will receive a bonus. Check the promotions page for the latest offer.

Xajee has an extensive game library:

• Slot Games: 1000+ classic and video slots
• Live Casino: Live blackjack, roulette, baccarat, poker
• Sports Bet: Cricket, football, tennis, and 30+ other sports
• Crash games & Virtual Sports

Yes, all games on Xajee use certified RNG (Random Number Generator) technology. Third-party auditors regularly verify the fairness of every game. Each game's RTP (Return to Player) rate can be found in the game information section.

Some live tables feature Bangla-speaking dealers. Use the language filter in the game lobby to find Bangla dealer tables. Bangla tables tend to be most active during specific time windows.

Bet limits depend on the sport, market type, and your account tier. Generally, the minimum bet is BDT 10 per wager, and the maximum limit is displayed next to each market. Regular players may be eligible for higher limits.

If you get disconnected, the game continues running on the server. Once you reconnect, you'll return to the current game state. In slots, any active spin completes and winnings are credited to your balance. If you experience any issues, check your game history.

Yes, Xajee protects all your personal and financial information with 256-bit SSL encryption. Your data is never shared with third parties. Read our privacy policy for full details.

Go to Account Settings > Security and enable two-factor authentication (2FA). You will receive an OTP on your mobile with every login. Keeping 2FA active significantly improves your account's security.

Entering the wrong password multiple times will temporarily lock your account, and you'll receive an email or SMS alert. If you notice any suspicious activity, change your password immediately and notify our support team.

No, never. No Xajee representative will ever ask for your password, OTP, or payment details by phone, email, or chat. If anyone requests this information, it is a scam — report it to our support team immediately.

The Xajee app can be downloaded directly from our app page. Android users should download and install the APK file. iOS users can open the site in Safari and select "Add to Home Screen".

The Xajee app runs fully on Android 6.0+ and iOS 12+ devices. Desktop users can play by visiting xajee.org on any modern browser (Chrome, Firefox, Edge, Safari).

After logging into the app for the first time, enable biometric login from Settings. You can then sign in quickly and securely using your phone's fingerprint or face unlock.

Start by closing the app and reopening it. If that doesn't help, clear the app cache (Settings > Apps > Xajee > Clear Cache). If the issue persists, download the latest version or visit the site in your browser.